Social retail is not just about being online – it is much bigger than that.. it is about how you as a retail business manage your conversations with your customers AND how you empower them to talk to eachother about you too. Please visit http://www.socialretail.co.uk to find us and start a conversation. please take a … Continue reading
Customer service is not a department in head office – think of a whole new structure to your company so that you can MAXIMISE CUSTOMER CONVERSATIONS. Continue reading
