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ipad – even apple can’t control social media

Within minutes of the ipad launch… this video crops up on youtube… i love the speed of social media… completely uncontrollable…thx to @markinreading for spotting this one. P

Googlewave changing retail permanently

This will permanently change the way we retail and learn online

socialnetit.com does its bit to help woolworths back online

We are very pleased and proud to have done our little bit to help Woolworths.co.uk come back to life. I wish Anita and the team the very best of luck and hope it all goes well. Pete Doyle, Founder, Socialnetit.com A million shoppers log onto new Woolworths website By Rosa Silverman, Press Association Thursday, 2 … Continue reading »

Social KPIs

What is a social kpi? It is the ratio of conversations to sales in your business. In our consultancy we call this the level of conversation index or LOC index. We can now start to measure how ‘conversational’ an organisation is. This measure directly relates to the profitability of the company. We can dramatically reduce … Continue reading »

UK Retailing R.I.P.

Customer service is not a department in head office – think of a whole new structure to your company so that you can MAXIMISE CUSTOMER CONVERSATIONS. Continue reading »

Are you an unwanted customer?

Have you ever felt that a company doesn’t value you? Have you ever felt that they take you for granted?  Recently I bought some hosting online? The company offered a good deal and i was very happy up until the point after i placed the order. Their support didn’t exist. I was left hanging on … Continue reading »

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